Analytical Modeling and Analysis of Workload Allocation in a Network of Service Centers
RAHELA RAHIM & KU RUHANA KU MAHAMUD
ABSTRACT
Redesign of business processes is currently attracting a lot of interest. Although many tools and technique have been used to model such processes, less attention is given to the analytical aspect to support or optimize the redesign process. In other application areas, where a network of server
systems are concerned such as computer and communication systems, telecommunication systems and manufacturing systems, many analytical techniques have been developed to analyze the temporal aspect of the systems. The similarities exist between these kinds of system and business processes.
An analytic approach is presented that considers the performance of business process designs. A close-loop expression is derived from a non-linear optimization problem to obtain an optimal value for jobs arrival.
Keywords: Analytical modeling; optimization and queueing system; workload allocation
ABSTRAK
Ketika ini reka bentuk semula bagi proses kerja menarik minat banyak pihak. Walaupun banyak alatan dan teknik digunakan untuk memodel proses, kurang perhatian diberikan pada aspek analitikal untuk menyokong atau mengoptimumkan reka bentuk semula proses. Dalam bidang aplikasi selain
daripada bidang di mana suatu rangkaian sistem-sistem pelayan seperti sistem pengkomputeran dan komunikasi, sistem telekomunikasi dan sistem perindustrian, banyak teknik analitikal telah dibangunkan untuk menganalisis aspek masa bagi sistem. Terdapat kesamaan di antara sistem-sistem ini dengan
proses kerja. Pendekatan analitik dicadangkan bagi mempertimbangkan prestasi proses kerja pada peringkat reka bentuk proses. Suatu ungkapan gelung tertutup ditahkikkan daripada masalah pengoptimuman bukan-linear untuk mendapatkan nilai optimum bagi ketibaan kerja.
Kata kunci: Permodelan beranalitikal; pengoptimuman dan sistem baris; penuntukan beban kerja
