Sains Malaysiana 34(2): 61-66 (2005)                                      

Menyukat kecekapan Jabatan: Pendekatan Multikriteria

(Measuring Effiiency in a Department: Multicriteria Approach)

Abdul Aziz Jemain & Khairul Anuar Mohd Ali

Pusat Pengajian Sains Matematik

Fakulti Sains dan Teknologi

Universiti Kebangsaan Malaysia

43600 UKM Bangi, Selangor, Malaysia

ABSTRAK

Kertas ini membincangkan penyukatan kecekapan jabatan menggunakan kaedah pembuatan pemutusan multi-kriteria. Indeks kecekapan yang dihasilkan memanfaatkan kaedah urutan keutamaan irasan selesaian ideal secara berperingkat.  Pemberat keutamaan diperoleh menggunakan nilai vektor eigen bagi membolehkan korelasi antara kriteria diambil kita dalam pembinaan indeks kecekapan. Data yang dikumpul dari lapan puluh Jabatan Penilaian Pihak Berkuasa Tempatan seluruh Semenanjung Malaysia digunakan sebagai contoh serta asas pembinaan indeks kecekapan.

Kata kunci:  indeks gubahan, korelasi, kecekapan

ABSTRACT

This paper discusses a method for measuring efficiency. The method was based on multi-criteria decision making. Index of efficiency bases on technique for order preference by similarity to ideal solution is suggested. The weights used for the efficiency index were obtained using eigenvector of covariance matrix in order to incorporate the correlation between criteria. Data were collected from eighty Local Authorities in Peninsular Malaysia were used as illustration for the construction of efficiency index.

Keywords:  composite index, correlation, efficiency

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