Journal of Contemporary Islamic Law

Executing purchases online are no longer unusual these days. Consumers prefer to shop online because of the diverse selections, together with the convenience of purchasing methods that can be concluded from home without having to join the busy supermarket-crowd. Furthermore, the emergence of Covid-19 pandemic prompted a number of businesses to shut down their physical operations due to the enforcement of Movement Control Order. In fact, frequent sales promotions also encourage consumers to grab the offers provided by respective e-commerce platforms hence making the online mediums swamped with users. However, it is distressing that many parties have taken unethical advantages of this borderless purchasing medium by carrying out fraudulent activities in online purchasing activities. To protect consumers under the circumstances, KPDNHEP has made it mandatory for every trader to disclose eight items of information to gain consumer trust, hoping to ensure every purchases made are safe and reliable. These items have been listed under Regulation 3 in Consumer Protection (Electronic Trade Transactions) Regulations 2012. Using a qualitative approach through the method of content analysis, this paper intends to evaluate the information disclosure components that should be included in Regulation 3. This research aimed to determine whether the items listed are adequate to ensure that consumers deal with responsible traders, while taking into account the ability to disclose the components to prevent consumers from being deceived. The findings of this paper will further highlight some of the improvements that should be included in Regulation 3.

Keywords: information disclosure, asymmetric information, consumer, online deceit, online purchase

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