Analisis Hubungan Kemahiran dengan Kecekapan Teknik Firma Perkhidmatan di Malaysia
Analysis of Relationship between Skills and Technical Efficiency of Service Firm in Malaysia

Fakulti Ekonomi dan Pengurusan
Universiti Kebangsaaan Malaysia
43600 UKM Bangi, Selangor, Malaysia.

rasiahs@ukm.edu.my

Fakulti Ekonomi dan Pengurusan
Universiti Kebangsaaan Malaysia
43600 UKM Bangi, Selangor, Malaysia.

nursalihaabdghafar@yahoo.com

Abstract

This study analyzes the relationship between skills and firms’ technical efficciency in the services sector in Malaysia. Skills are categorized into six dimensions, namely effective communication skills; critical thinking skills and problem solving; teamwork skills; ethical and moral skills in the profession; entrepreneurial skills; and management skills. This study is based on 130 service firms obtained from field studies in 2014. The objective of the study is to analyze the relationship between skills and firm technical efficiency. This study uses stochastic frontier analysis (SFA) in measuring the firm’s technical efficiency, while the structural equation model (SEM) uses the SmartPLS software in analyzing the relationship between skills and efficiency. The findings show that the level of technical efficiency of the service firm is relatively low. Furthermore, only the teamwork skills that positively influence the firm’s level of efficiency, while ethical and moral skills in the profession and effective communication skills negatively affect level of efficiency in the sector studied.

Keywords

service firm; skills; SmartPLS; stochastic frontier analysis; Technical efficiency
https://doi.org/10.17576/pengurusan-2019-55-12

Citation

Sulaiman, N. S., & Abd Ghafar, N. A. (2019). Analisis Hubungan Kemahiran dengan Kecekapan Teknik Firma Perkhidmatan di Malaysia. Jurnal Pengurusan, 55, 147–158. https://doi.org/10.17576/pengurusan-2019-55-12

@article{sulaiman2019analisis,
  title={Analisis Hubungan Kemahiran dengan Kecekapan Teknik Firma Perkhidmatan di Malaysia},
  author={Sulaiman, Noorasiah and Abd Ghafar, Nursaliha},
  journal={Jurnal Pengurusan},
 

volume={55},
  number={},
  pages={147—158},
  year={2019},
  doi={https://doi.org/10.17576/pengurusan-2019-55-12},
  publisher={Penerbit UKM},
}

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55 (2019) 147 – 158

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