Electronic Records Management in Schools: The Case Study of School Examination Analysis System
Sistem Pengurusan Rekod Elektronik di Sekolah: Kajian Kes ke atas Sistem Analisis Peperiksaan Sekolah

Domestic Trade Division
Ministry of Domestic Trade and Consumer Affairs
No.13, Persiaran Perdana, Presint 2
62623 Putrajaya, MALAYSIA.

roslin@kpdnhep.gov.my

Center for Cyber Security (CYBER)
Faculty of Information Science & Technology
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

umimokhtar@ukm.edu.my

Center for Software Technology and Management
Faculty of Information Science & Technology
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

Maryati.Yusof@ukm.edu.my

Office 365 and Microsoft SharePoint Consultant
Point Cook, Victoria. Melbourne, AUSTRALIA.

andrewwarland@gmail.com

Abstract

Many initiatives have been taken to improve the efficiency of teaching and learning (T&L), administration, and management in schools using various ICT systems. Despite continuous training and exposure to undertake T&L activities and management, comprehensive practices on the principles of electronic records and information management (ERIM) at schools still faced many challenges. This paper presents a proposed framework for ERIM implementation using ICTbased systems in schools incorporating ERIM elements, including ICT skills for teachers, improved ERIM knowledge among teachers, enforcement of policies, acts and guidelines, and continuous training. The paper also discusses a case study finding regarding an ERIM implementation, problems in a School Examination Analysis System (SEAS), ICT skills, knowledge and skills of teachers. This study applies a quantitative approach using a survey technique for data collection. A total of 350 questionnaires were distributed to five Malaysian primary public schools and the response rates are 62.85 percent (220 forms). The study found that almost all teachers have good ICT skills but the knowledge and skills of teachers in ERIM were at a moderate level. Most teachers were unaware of acts, policies and guidelines related to ERIM. This study is expected to assist the Ministry of Education in drafting guidelines for the implementation of ICT based system in schools to enhance the efficacy of T&L, administration and management according to ERIM principles.

Keywords

Electronic records and information management; framework; Malaysia; primary school; quantitative approach
https://doi.org/10.17576/pengurusan-2019-57-10

Citation

Ab. Hamid, R. H., Mokhtar, U. A., Mohd. Yusof, M., & Andrew, W. (2019). Electronic Records Management in Schools: The Case Study of School Examination Analysis System. Jurnal Pengurusan, 57, 142–154. https://doi.org/10.17576/pengurusan-2019-57-10

@article{hamid2019electronic,
  title={Electronic Records Management in Schools: The Case Study of School Examination Analysis System},
  author={Ab. Hamid, Roslin Hisham and Mokhtar, Umi Asma’ and Mohd. Yusof, Maryati and Andrew, Warland},
  journal={Jurnal Pengurusan},
 

volume={57},
  number={},
  pages={142—154},
  year={2019},
  doi={https://doi.org/10.17576/pengurusan-2019-57-10},
  publisher={Penerbit UKM},
}

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57 (2019) 142 – 154

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