Gangguan Siber di Tempat Kerja, Emosi dan Konflik Kerja-Keluarga: Kawalan Emosi sebagai Penyederhana
Cyber Harassement at the Workplace, Emotion and Work-Family Conflict: Moderated by Emotional Regulation

Fakulti Ekonomi dan Pengurusan
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

wanrose@ukm.edu.my

UKM-Graduate School of Business
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

idarosnita@ukm.edu.my

Fakulti Ekonomi dan Pengurusan
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

mddaud@ukm.edu.my

Abstract

Cyber harassment is a form of psychological violation aiming to humiliate victims through the social media by spreading information to the public. According to the Stressor-Emotional Model, cyber harassment is the cause of stress, that can trigger negative emotions and shaping negative behaviours. The effect of negative emotion at work may interfere life at home and causing work-family conflict. This study seeks to examine the effect of cyber harassment at the workplace on negative emotion and work-family conflict. Other than that, this study also examines whether emotional regulation is able to mitigate the impact of negative emotions on work-family conflict. Data obtained from respondents through questionnaires were analysed using PLS-SEM and the finding shows that employees who have the capability to control their emotions may reduce the work-family conflict resulted from cyber harassment at the workplace. This study is able to give input to the organization to strengthen the capability for employees’ emotional regulation through motivation and training as the cyber harassment cannot be curbed fully and easily. Theoretically, this study is able to contribute to the body of knowledge on the coping strategy towards cyber harassment negative effect, and will reduce the negative implications to the organisation, family and community.

Keywords

Cyber harassment; emotional regulation; negative emotion; PLS-SEM; work-family conflict
https://doi.org/10.17576/pengurusan-2022-64-09

Citation

Abdul Hamid, R., Ismail, I. R., & Ismail, M. D. (2022). Gangguan Siber di Tempat Kerja, Emosi dan Konflik Kerja-Keluarga: Kawalan Emosi sebagai Penyederhana. Jurnal Pengurusan, 64, 105–117. https://doi.org/10.17576/pengurusan-2022-64-09

@article{abdulhamid2022gangguan,
  title={Gangguan Siber di Tempat Kerja, Emosi dan Konflik Kerja-Keluarga: Kawalan Emosi sebagai Penyederhana},
  author={Abdul Hamid, Roshayati and Ismail, Ida Rosnita and Ismail, Md Daud},
  journal={Jurnal Pengurusan},
 

volume={64},
  number={},
  pages={105—117},
  year={2022},
  doi={https://doi.org/10.17576/pengurusan-2022-64-09},
  publisher={Penerbit UKM},
}

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Article received: February 5, 2022 
Accepted for publication: June 20, 2022 
Available online: October 7, 2022

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64 (2022) 105 – 117

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