How do Organizations Respond to Workplace Deviance under the influence of Organizational Citizenship in Public Universities?
Bagaimanakah Organisasi Membalas Penyimpangan Tempat Kerja di bawah pengaruh Kewarganegaraan Organisasi di Universiti Awam?

Faculty of Business Administration and Accountancy
Khon Kaen University
THAILAND

aliabbasi5555@gmail.com

School of Management
Marist College
3399 North Road
Poughkeepsie, NY 12601 U.S.A.

John.Cary@marist.edu

H-E-B School of Business and Administration
University of the Incarnate Word
San Antonio Texas, USA

herjanto@uiwtx.edu

Faculty of Engineering and Built Environment
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

termeh.brd@gmail.com

Department of Marketing Strategy and Innovation
Sunway University Business School
Sunway University
47500 Petaling Jaya, MALAYSIA.

tengkumuslim@yahoo.com

Abstract

This paper explores the parallel roles in an organization as it relates to the level of commitment shown by its employees (citizens of the company) and their workplace deviance. The study goes a step deeper to show how this relationship is intertwined with the theory of social exchange. A total of 600 respondents consisted of lecturers and employees from the top five Malaysian public research universities, but only 189 were suitable for statistical analysis. Current research employs a deductive approach and uses nonprobability sampling. SEM-PLS is used to examine the research model and test the mediating effect of organizational citizenship behaviour on the relationship between organizational commitment and workplace deviance. The results reveal what is known to be true between healthy commitment and organizational citizenship as well as the dangers of workplace deviance on that relationship. Despite this positive relationship, workplace deviance does in fact modify organizational commitment in a negative manner. The study’s findings have shown empirically that workplace deviance does influence behaviours and perhaps dampens the relationship between organizational citizenship and its commitment to the organization itself. The outcome of the research data can help future managers, particularly in tertiary education settings, in implementing appropriate organizational mechanisms towards improving organizational citizenship behaviour. In addition, the findings can also provide insights for other public and private universities alike in approaching workplace deviance.

Keywords

organizational citizenship behavior; organizational commitment; social exchange theory; Workplace deviance
https://doi.org/10.17576/pengurusan-2022-64-01

Citation

Abbasi, A., Cary, J. C., Herjanto, H., Baradari, F., & Amin, M. (2022). How do Organizations Respond to Workplace Deviance under the influence of Organizational Citizenship in Public Universities?. Jurnal Pengurusan, 64, 3–14. https://doi.org/10.17576/pengurusan-2022-64-01

@article{abbasi2022organizations,
  title={How do Organizations Respond to Workplace Deviance under the influence of Organizational Citizenship in Public Universities?},
  author={Abbasi, Ali and Cary, John and Herjanto, Halimin and Baradari, Fatemeh and Amin, Muslim},
  journal={Jurnal Pengurusan},
 

volume={64},
  number={},
  pages={3—14},
  year={2022},
  doi={https://doi.org/10.17576/pengurusan-2022-64-01},
  publisher={Penerbit UKM},
}

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Article received: September 9, 2021 
Accepted for publication: April 30, 2022 
Available online: July 5, 2022

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64 (2022) 3 – 14

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