Hubungan Antara Konflik dan Tingkah Laku Buli dalam Unit Kerja: Peranan Kepercayaan Sebagai Pengantara
The Relationship between Conflict and Bullying Behavior in Work Unit: The Role of Trust as a Mediator

Kolej Profesional MARA Beranang
Lot 2333 Jalan Kajang/Seremban
43700 Beranang, Selangor, MALAYSIA.

sharul.maulod@mara.gov.my

Fakulti Ekonomi dan Pengurusan
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

rasida@ukm.my

UKM-Graduate School of Business
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

idarosnita@ukm.edu.my

Abstract

Workplace bullying behavior was found to not only harm employees but also the organization as a whole. Findings from past research have shown that individual and situational factors act as antecedents of bullying behavior. The purpose of this paper is to examine the relationship between conflict and workplace bullying. Specifically, this study hypothesized both direct relationship between conflict and bullying behavior, and indirect relationship between the two variables via trust. To test the validity of the measurement model and to test the hypotheses, Structural Equation Modelling (SEM) statistical technique was employed to analyze the survey data collected from 480 public officers from a large organization in Malaysia. Consistent with Conservation of Resources Theory, the results showed that conflict is directly related to bullying behavior in work unit, and indirectly related through trust as the mediator. The findings of the study contribute to the literature in counter-productive behavior (in general), and specifically in work bullying behavior, by showing the importance of conflict and trust in predicting bullying behavior in work unit.

Keywords

Bullying behavior; conflict; Conservation of Resources Theory; trust; work unit
https://doi.org/10.17576/pengurusan-2020-59-07

Citation

Maulod, S. A., Arshad, R., & Ismail, I. R. (2020). Hubungan Antara Konflik dan Tingkah Laku Buli dalam Unit Kerja: Peranan Kepercayaan Sebagai Pengantara. Jurnal Pengurusan, 59, 65–74. https://doi.org/10.17576/pengurusan-2020-59-07

@article{maulod2020hubungan,
  title={Hubungan Antara Konflik dan Tingkah Laku Buli dalam Unit Kerja: Peranan Kepercayaan Sebagai Pengantara},
  author={Maulod, Sharul Azlan and Arshad, Rasidah and Ismail, Ida Rosnita},
  journal={Jurnal Pengurusan},
 

volume={59},
  number={},
  pages={65—74},
  year={2020},
  doi={https://doi.org/10.17576/pengurusan-2020-59-07},
  publisher={Penerbit UKM},
}

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59 (2020) 65 – 74

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