Knowledge Management Strategy and Human Capital Management in Hotel Industry
Strategi Pengurusan Pengetahuan dan Pengurusan Modal Insan dalam Industri Perhotelan

Faculty of Economics and Management
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, Malaysia

iza@ukm.my

Graduate School of Business
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, Malaysia

rosmah@ukm.my

Graduate School of Business
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, Malaysia

rasida@ukm.my

Faculty of Economics and Management
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, Malaysia

adibiez@yahoo.com.sg

Faculty of Economics and Management
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, Malaysia

azuhashim@yahoo.com

Abstract

The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross case analyses are performed to understand the different knowledge management strategies of Malaysian hotels to determine best practices in harnessing human capital in the hotel industry. The findings suggest that firms’ strategies are influenced by knowledge management and human capital management. The higher the rating of the hotels, the more likely the hotel is to adopt a knowledge management strategy based upon a human oriented strategy. This influences the innovativeness and creativeness of their human capital, which, in turn, increases the competitive advantage of the firms.

Keywords

case study; hotel; human capital; knowledge management; strategy

Citation

Abdullah, N. L., Mat Isa, R., Arshad, R., Hamzah, N., & Hashim, N. A. (2013). Knowledge Management Strategy and Human Capital Management in Hotel Industry. Jurnal Pengurusan, 38, 3–14.

@article{abdullah2013knowledge,
  title={Knowledge Management Strategy and Human Capital Management in Hotel Industry},
  author={Abdullah, Nor Liza and Mat Isa, Rosmah and Arshad, Rasidah and Hamzah, Noradiva and Hashim, Noor Azuan},
  journal={Jurnal Pengurusan},
 

volume={38},
  number={},
  pages={3—14},
  year={2013},
  doi={},
  publisher={Penerbit UKM},
}

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38 (2013) 3 – 14

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