Kualiti Hubungan Penyelia-Pekerja dengan Konflik Kerja-Keluarga: Peranan Tanggapan Sokongan Penyelia sebagai Pengantara

The objective of this study was to investigate the role of perceived supervisor support as a mediator between leader- member exchange (LMX) and work-family conflict. Although previous studies have found significant relationship between LMX and work-family conflict, empirical evidence explaining the relationship is still limited. Thus, this study attempts to fill the gap by examining the role of perceived supervisor support as a mediator between LMX and work-family conflict. A study was conducted on a sample consisting of 535 nurses in 6 public hospitals in Selangor. Hypotheses were tested using hierarchical regression analysis. The results showed: (1) LMX was negatively related to work-family conflict; (2) LMX was positively related to perceived supervisor support; (3) perceived supervisor support was negativly related to work-family conflict and; (4) perceived supervisor support mediates the relationship between LMX and work-family conflict. The findings demonstrate the role of perceived supervisor support as a mediator in the relationship between LMX and work-family conflict. The study also highlighted the importance of maintaining good supervisor-employee relationships. Good relations between supervisors and employees will enhance the perceived social support which in turn reduces work-family conflict.