Model Nilai Cipta-Sama dalam Sistem Pengukuran Prestasi
Value Co-Creation Model in Performance Measurement System

Fakulti Teknologi dan Sains Maklumat
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

hazura.mohamed@ukm.edu.my

Fakulti Teknologi dan Sains Maklumat
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

fazidah@ukm.edu.my

Fakulti Teknologi dan Sains Maklumat
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

muriati@ukm.edu.my

Fakulti Ekonomi dan Pengurusan
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

yyazrina@gmail.com

Fakulti Teknologi dan Sains Maklumat
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

ctaishah@ukm.edu.my

Fakulti Teknologi dan Sains Maklumat
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

ruzzakiahjenal@ukm.edu.my

Unit Pemodenan Tadbiran dan Perancangan Pengurusan
Malaysia (MAMPU)
Aras 6, Blok B2, Kompleks Jabatan Perdana Menteri
Pusat Pentadbiran Kerajaan Persekutuan
62502 Putrajaya, MALAYSIA.

wanazlin@mampu.gov.my

Abstract

The process of quality improvement in every Government department will be able to run smoothly and continuously to support performance measurement system quality. Performance measurement is an important tool to support the effectiveness of the program, helps to produce results and increase the effectiveness of communication. There are many factors taken into account in the existing performance measurement system (PMS). However, existing factors are contextual in nature and are only relevant for certain environments or organizations. This situation posed a problem for PMS developers since there is a lack of a model that can be a general guideline for PMS development. Hence a generic model that fills this limitation is necessary. Using the iterative triangulation method and based on existing case studies found in the literature, the identified factors are classified based on the DART (Dialogue, Access, Risk, Transparency) value co-creation model. The DART model is chosen because it is an effective model in applying the concept of value co- creation which is an important concept in systems development. The proposed value cocreation model for PMS presents important factors that should be considered in the development of PMS.

Keywords

co-creation value; DART model; performance measurement system; Service sciences

Citation

Mohamed, H. M., Elias, N. F., Mukhtar, M. M., Yahya, Y. Y., Hanawi, S. T., Jenal, R. J., & Wan Ahmad, W. A. (2015). Model Nilai Cipta-Sama dalam Sistem Pengukuran Prestasi. Jurnal Pengurusan, 45, 155–163.

@article{mohamed2015model,
  title={Model Nilai Cipta-Sama dalam Sistem Pengukuran Prestasi},
  author={Mohamed, Hazura and Elias, Nur Fazidah and Mukhtar, Muriati and Yahya, Yazrina and Hanawi, Siti Aishah Hanawi and Jenal, Ruzzakiah and Wan Ahmad, Wan Azlin Zurita},
  journal={Jurnal Pengurusan},
 

volume={45},
  number={},
  pages={155—163},
  year={2015},
  doi={},
  publisher={Penerbit UKM},
}

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45 (2015) 155 – 163

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