Organisational Context and Citizenship Behaviour: Exploring the Moderating Effects of Role Ambiguity
Konteks Organisasi dan Kelakuan Kewargaaan Organisasi: Kajiselidik Kesan Moderasi Kekaburan Peranan

Taylor’s Business School
Taylor’s University
Lakeside Campus, No 1. Jalan Taylor’s
47500 Subang Jaya, MALAYSIA.

KimLian.Lee@taylors.edu.my

Vesseltech Engineering Sdn Bhd
102, Jalan Allamanda, Bukit Belimbing, Balakong
43300 Seri Kembangan, Selangor, MALAYSIA.

drgtlow@gmail.com

Taylor’s Business School
Taylor’s University
Lakeside Campus, No 1. Jalan Taylor’s
47500 Subang Jaya, MALAYSIA.

saeed.sharif@taylors.edu.my

Abstract

The purpose of this paper is to examine the effect of organisational context on the organisational citizenship behaviour. The study also aimed at finding out the moderating effect of the role ambiguity on the relationship between organisational context (i.e. structure) and the organisational citizenship behaviour. Data from 280 respondents were used in the statistical analysis. Covariance-Based Structural Equation Modelling was used to test the hypotheses. The study revealed that structure has a significant positive effect on organisational citizenship behaviour. The interaction of organisational structure and role ambiguity has a significant positive effect on organisational citizenship behaviour. Statistical analysis confirmed that role ambiguity is a significant moderator of the relationship between organisational structure and organisational citizenship behaviour.

Keywords

organisational citizenship behaviour; Organisational context; role ambiguity
http://dx.doi.org/10.17576/pengurusan-2016-47-09

Citation

Kim, L. L., Low, G. T., & Sharif, S. V. (2016). Organisational Context and Citizenship Behaviour: Exploring the Moderating Effects of Role Ambiguity. Jurnal Pengurusan, 47, 105–117. http://dx.doi.org/10.17576/pengurusan-2016-47-09

@article{kim2016organisational,
  title={Organisational Context and Citizenship Behaviour: Exploring the Moderating Effects of Role Ambiguity},
  author={Kim, Lian Lee and Low, Guan Tui and Sharif, Saeed Pahlevan},
  journal={Jurnal Pengurusan},
 

volume={47},
  number={},
  pages={105—117},
  year={2016},
  doi={http://dx.doi.org/10.17576/pengurusan-2016-47-09},
  publisher={Penerbit UKM},
}

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47 (2016) 105 – 117

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