Overcoming Talent Shortage through Impact Sourcing
Mengatasi Kekurangan Bakat melalui Penyumberan Berimpak

Faculty of Economics and Management
Universiti Kebangsaan Malaysia
43600 UKM Bangi Selangor, MALAYSIA.

aini@ukm.edu.my

Faculty of Management
Multimedia University
Persiaran Multimedia
63100 Cyberjaya, Selangor, MALAYSIA.

aziz.ahmad@mmu.edu.my

Faculty of Economics and Management
Universiti Kebangsaan Malaysia
43600 UKM Bangi Selangor, MALAYSIA.

yusas@ukm.edu.my

Faculty of Economics and Management
Universiti Kebangsaan Malaysia
43600 UKM Bangi Selangor, MALAYSIA.

zainiembong@ukm.edu.my

Faculty of Economics and Management
Universiti Kebangsaan Malaysia
43600 UKM Bangi Selangor, MALAYSIA.

ruhanita@ukm.edu.my

Abstract

The purpose of this study is to understand the use of impact sourcing strategy to overcome talent shortage issues in global business services (GBS) firms located in Malaysia and Sri Lanka. These countries were selected because of their potential development in impact sourcing. This study uses qualitative research approach with two selected case studies of GBS firms with impact sourcing operations. The selected GBS firms involved in impact sourcing of their finance and accounting processes to marginalized communities in Malaysia and Sri Lanka. Findings show that the impact sourcing is used as a strategy to overcome talent shortage issues faced by GBS firms. At the same time, it contributes to income generation with world class work experiences among the marginalized communities. Practically, this opportunities are better gained with high firm’s readiness towards working closely with the marginalized communities in mitigating the talent shortage issues. Theoretically, this study provides empirical evidence of global talent management in the context of impact sourcing in GBS firms. It further contributes to the literatures in impact sourcing of accounting activities in Malaysia and Sri Lanka that reach out young talents from marginalized communities at the universities and those in the rural areas.

Keywords

global business services; Impact sourcing; South East Asia; talent
https://doi.org/10.17576/pengurusan-2018-54-05

Citation

Aman, A., Ahmad, A. A., Mohd Yunus, Y., Embong, Z., & Maelah, R. (2018). Overcoming Talent Shortage through Impact Sourcing. Jurnal Pengurusan, 54, 51–59. https://doi.org/10.17576/pengurusan-2018-54-05

@article{aman2018overcoming,
  title={Overcoming Talent Shortage through Impact Sourcing},
  author={Aman, Aini and Ahmad, Abdul Aziz and Mohd Yunus, Yusazniza and Embong, Zaini and Maelah, Ruhanita},
  journal={Jurnal Pengurusan},
 

volume={54},
  number={},
  pages={51—59},
  year={2018},
  doi={https://doi.org/10.17576/pengurusan-2018-54-05},
  publisher={Penerbit UKM},
}

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54 (2018) 51 – 59

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