Peranan Pengukuran Prestasi Strategik ke Atas Kepuasan Kerja dan Kekuasaan Psikologi dalam Kalangan Pengurus dalam Sektor Automotif
The Role of Strategic Performance Measurement on Job Satisfaction and Psychological Empowerment among Managers in the Automotive Sector

Pusat Pengajian Perakaunan
Fakulti Ekonomi & Pengurusan
Universiti Kebangsaan Malaysia
43600 UKM Bangi
Malaysia

amiza@ukm.my


Abstract

Market study has identified that innovation, creativity and reengineering are among the key success factors in the automotive industry that should be measured and monitored. These factors represent the element of broad scope in the Strategic Performance Measurement Systems (PPS) which combine both financial and non-financial measures. Past studies show that PPS has been implemented and practiced by the automotive companies in Malaysia. However, it remains unclear how the systems may influence individual behaviour as well as their performance. Therefore, this study examines the relationship between the effects of PPS on the staff motivation, psychological empowerment and performance levels. Based on a sample of 100 automotive sales managers, the findings reveal that financial measures are significantly related to the managers’ job satisfaction, psychological empowerment and performance. On the other hand, no evidence of significant relationship for the nonfinancial measures is found. Concern over PPS is related to the role of nonfinancial measures in influencing the individual’s job performance. Hence, the paper is concluded with the implications for theory and practice.

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Citation

Hassan, H., Mohd. Amir, A., & Maelah, R. (2012). Peranan Pengukuran Prestasi Strategik ke Atas Kepuasan Kerja dan Kekuasaan Psikologi dalam Kalangan Pengurus dalam Sektor Automotif. Jurnal Pengurusan, 34, 65–78.

@article{hassan2012peranan,
  title={Peranan Pengukuran Prestasi Strategik ke Atas Kepuasan Kerja dan Kekuasaan Psikologi dalam Kalangan Pengurus dalam Sektor Automotif},
  author={Hassan, Haslina and Mohd. Amir, Amizawati and Maelah, Ruhanita},
  journal={Jurnal Pengurusan},
 

volume={34},
  number={},
  pages={65—78},
  year={2012},
  doi={},
  publisher={Penerbit UKM},
}

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34 (2012) 65 – 78

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