Post-COVID-19 Organizational Resilience in the Manufacturing and Service Industries
Ketahanan organisasi pasca-COVID-19 dalam industri pembuatan dan perkhidmatan

Graduate School of Business
Universiti Kebangsaan Malaysia
50490 Kuala Lumpur, MALAYSIA.

dr.suguna@ukm.edu.my

Teesside University International Business School
Middlesbrough TS1 3BX, United Kingdom

m.soomro@tees.ac.uk

Department of Industrial Engineering,
Faculty of Engineering,
The Hashemite University,
P.O. Box 330127, Zarqa 13133, Jordan

mustafaa_ah@hu.edu.jo

Graduate School of Business
Universiti Kebangsaan Malaysia
50490 Kuala Lumpur, MALAYSIA

mara@ukm.edu.my

Capville Holdings (M) Sdn Bhd
6-1,1st Floor Lorong Haruan 5/1
Oakland Commerce Square
70300 Seremban, Negeri Sembilan, MALAYSIA.

kamarudin@capvillegroup.com.my

World Currency Sdn Bhd
Lot 3629 Bangunan Pak Sabah
23000 Dungun, Terengganu, MALAYSIA.

huda.jamil@worldcurrency.com.my

Abstract

COVID-19 has shaken the business industry and forced a revisit of the resilience literature. Though organizations’ management have adopted measures prescribed by the literature, these measures have been unable to provide a fit-for-all solution. This has motivated this study to re-examine the organizational resilience factors driving operational performance in the post-pandemic era, specifically in consideration of the role of firm industry orientation and firm size. Thus, the preset study aims it to identify to what extent the organizational resilience (ability, adaptability, agility and flexibility) effects the operational performance; and, to determine how the firm size influence the relationship between organizational resilience and the operational performance of the manufacturing and service sectors. Data was collected from 85 organizations in the Malaysian manufacturing and services industries and analyzed using PLS-SEM. The results show that the agility and flexibility dimensions of resilience have a significant positive effect on operational performance, while the ability and adaptability dimensions have no such effect. Additionally, firm size was found to be insignificant in the relationship between organizational resilience and operational performance. The findings reveal that resilience is vital for the sustainability of an organization in this turbulent and complex business climate. Therefore, managers should thus consider incorporating appropriate resilience strategies in both opportunities and operations to embrace different strategies to leverage organizational resilience post COVID. Ultimately, the government should utilize these findings for policymaking when leading post-COVID-19 projects and initiatives.

Keywords

manufacturing and services industries; operational performance; Organizational resilience; PLS-SEM; post-COVID-19
https://doi.org/10.17576/pengurusan-2022-66-02

Citation

Sinniah, S., Ahmed Soomro, M., Rawshdeh, M., Che Abdul Rahman, M. R., Abdul Kadir, K., & Jamil, A. H. (2022). Post-COVID-19 Organizational Resilience in the Manufacturing and Service Industries. Jurnal Pengurusan, 66, 15–28. https://doi.org/10.17576/pengurusan-2022-66-02

@article{suguna2022post,
  title={Post-COVID-19 Organizational Resilience in the Manufacturing and Service Industries},
  author={Sinniah, Suguna and Ahmed Soomro, Mansoor and Rawshdeh, Mustafa and Che Abdul Rahman, Mara Ridhuan and Abdul Kadir, Kamarudin and Jamil, Ainul Huda},
  journal={Jurnal Pengurusan},
 

volume={66},
  number={},
  pages={15—28},
  year={2022},
  doi={https://doi.org/10.17576/pengurusan-2022-66-02},
  publisher={Penerbit UKM},
}

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66 (2022) 15 – 28

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