The Influence of Spiritual Brand Attributes Towards the Corporate Brand Image of Islamic Banking Institutions in Malaysia
Pengaruh Sifat Jenama Spiritual terhadap Imej Jenama Korporat Institusi Perbankan Islam di Malaysia

Faculty of Economics and Management
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

ctngayesah@ukm.edu.my

Kulliyyah of Economics and Management Sciences
International Islamic University Malaysia
Jalan Gombak, 53100, Selangor, MALAYSIA.

wjamaliah@iium.edu.my

Kulliyyah of Economics and Management Sciences
International Islamic University Malaysia
Jalan Gombak, 53100, Selangor, MALAYSIA.

suharni@iium.edu.my

Abstract

Incorporation of religious and spiritual values distinguishes the Islamic banking institution from its conventional counterpart. Yet, only a few studies concentrated to connect the spiritual aspects of Islamic banks with customers’ perceived image. This study attempts to determine the relationship of spiritual brand attributes, corporate brand image, and customer loyalty towards Islamic banking institutions in Malaysia. 499 questionnaires were administered and analysed using the Partial Least Square-Structural Equation Modeling technique. The findings indicate that ethics, corporate social responsibility, and beliefs are significant factors in influencing customers’ perception towards the corporate brand image of Islamic bank. In addition, corporate brand image is also significant in influencing loyalty. The study provides empirical evidence on the effects of a less investigated construct which is spiritual brand attribute towards image.

Keywords

brand attributes; corporate brand image; Islamic bank; loyalty; Spiritual
https://doi.org/10.17576/pengurusan-2021-61-03

Citation

Ab Hamid, S. N., Wan Jusoh, W. J., & Maulan, S. (2021). The Influence of Spiritual Brand Attributes Towards the Corporate Brand Image of Islamic Banking Institutions in Malaysia. Jurnal Pengurusan, 61, 31–41. https://doi.org/10.17576/pengurusan-2021-61-03

@article{abhamid2021influence,
  title={The Influence of Spiritual Brand Attributes Towards the Corporate Brand Image of Islamic Banking Institutions in Malaysia},
  author={Ab Hamid, Siti Ngayesah and Wan Jusoh, Wan Jamaliah and Maulan, Suharni},
  journal={Jurnal Pengurusan},
 

volume={61},
  number={},
  pages={31—41},
  year={2021},
  doi={https://doi.org/10.17576/pengurusan-2021-61-03},
  publisher={Penerbit UKM},
}

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61 (2021) 31 – 41

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