Why Feedback Seekers Behave Proactively? The Mediating Role of Interactional Justice
Kenapa Peminta Maklumbalas Berkelakuan Secara Proaktif? Peranan Keadilan Interaksi sebagai Pengantara

UKM-Graduate School of Business
Universiti Kebangsaan Malaysia
43600 UKM Bangi, Selangor, MALAYSIA.

tengbecky@ukm.edu.my

National Pingtung University of Science and Technology
No.1, Shuefu Road,
Neipu, Pingtung 91201, TAIWAN.

timothy@mail.npust.edu.tw

I-Shou University
No.1, Sec. 1, Syuecheng Rd.
Dashu District, Kaohsiung City 84001, TAIWAN.

tkpeng@isu.edu.tw

National Sun Yat-sen University
No.70 Lien-hai Rd.
Kaohsiung 80424, TAIWAN.

veronica.chen@cm.nsysu.edu.tw

Abstract

Prior research indicates that employees who seek feedback usually have better work performance. But why do feedback seekers behave proactively after receiving feedback information from their supervisors? This question motivates the current research. The purpose of this paper is to explore an important mediator, namely interactional justice, which explains why feedback seekers are motivated to perform proactively. We adopt equity theory to examine whether interactional justice mediates the relationship between feedback seeking behavior and organizational citizenship behavior (OCB) and voice behavior. To test our hypotheses, we conduct two-time-period panel study design and collected data using questionnaires in a Taiwanese electronic goods company. In a sample of 220 employees, the results show that interactional justice is a missing link between feedback seeking behavior and OCB and voice behavior. This study advances the knowledge of creating an environment that allows people to seek feedback freely. Moreover, employers can evaluate employees’ perception of interactional justice regularly via performance appraisal or survey.

Keywords

Feedback seeking behavior; interactional justice; organizational citizenship behavior; voice behavior
https://doi.org/10.17576/pengurusan-2020-60-03

Citation

Huei, C. T., Cheng, C. L., Tai, K. P., & Pei, F. C. (2020). Why Feedback Seekers Behave Proactively? The Mediating Role of Interactional Justice. Jurnal Pengurusan, 60, 25–35. https://doi.org/10.17576/pengurusan-2020-60-03

@article{huei2020feedback,
  title={Why Feedback Seekers Behave Proactively? The Mediating Role of Interactional Justice},
  author={Huei, Chun Teng and Cheng, Chen Lin and Tai, Kuang Peng and Pei, Fan Chen},
  journal={Jurnal Pengurusan},
 

volume={60},
  number={},
  pages={25—35},
  year={2020},
  doi={https://doi.org/10.17576/pengurusan-2020-60-03},
  publisher={Penerbit UKM},
}

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60 (2020) 25 – 35

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