Drawing from the social exchange theory, the study extends the merits model of ICTR and examine the correlation of communication, transaction, and relational on relationship quality and e-loyalty towards the online travel agency (OTA). The data for the present study were collected from 190 tourists in Sabah, Malaysia. For ourContinue Reading
The present paper proposes a new instrument for measuring relationship marketing that is uniquely designed for the foodservice industry. In particular, the underlying dimensions of relationship marketing as perceived by customers are identified. The proposed 31-item instrument is empirically tested for unidimensionality, reliability and validity using both exploratory and confirmatoryContinue Reading
Small and medium-sized enterprise exporters that build trusting relationships with foreign importers are strategically helpful in overcoming the challenges brought about by internationalization. Trust facilitates knowledge sharing between partners, and it allows small firms to expand their foreign market knowledge and consequently reduce their uncertainties that are caused by theContinue Reading
Teaching and learning in institutions of higher learning has undergone transformation as a result of rapid development in the field of communication and technologies. The emergence of social networking sites has paved the way for the enhancement of teaching and learning approaches. The focus of this study is on ‘XYZ’Continue Reading
Paddy plantation is an important industry in Malaysia. Advancement and innovation are important elements in improving this industry. Introduction of new technology and innovation are influenced by several factors including communication. The use of effective communication could possibly increase the innovation diffusion in multiple sectors. This study looks on theContinue Reading