hotel – Jurnal Pengurusan

Impact of Balanced Scorecard on Managerial Performance: Mediating Effects of Role Clarity

On: March 31, 2023

Performance of hotel operational managers is crucial in delivering quality service to customers. Prior studies claimed that balanced scorecard (BSC) measures can clarify managers’ roles to improve their performance. Thus, this study examines the relationship between the BSC measure, role clarity, and managerial performance in the Malaysian hotel sector. ThisContinue Reading

Knowledge Management Strategy and Human Capital Management in Hotel Industry

By: apriyaliwahab

On: October 11, 2022

The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross caseContinue Reading