The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross caseContinue Reading
Manufacturing sector is the driver of economic growth of developing countries and employment. Knowledge and knowledge management result in manufacturing excellence by improving productivity and flexibility of the organizations’ operations. This study has identified four fundamental knowledge management processes from the literature, namely knowledge acquisition, knowledge creation, knowledge storage andContinue Reading
The biggest obstacle to encourage knowledge sharing activities in the Community of Practice is the willingness of individual to share their knowledge with one another. By integrating the Social Capital Theory and the KnowledgeBased Theory of the Firm, this paper examines the relationship between social capital and knowledge sharing, andContinue Reading