On-Shelf Availability (OSA) and Firm Performance: The Moderating Effects of Lean Practices in Retail Industry
2023-10-11
This study addressed the problem of retailers struggling with store operations, which negatively affects customer satisfaction, sales, and overall firm performance. The objective was to investigate the relationship between on-shelf availability and firm performance in Malaysian retail small and medium enterprises. The study examined the impact of operational and managerialContinue Reading