Dr. Ahmad research interest include intercultural communication and internationalization. He has become principle researcher for various research relating to international student experience, cultural adaptation, identity and new media technology studies. He has become a speaker on matters of internationalization and intercultural communication in various events such as the International Workshop for International Office, SHARE student mobility and alumni workshop, APAIE, Universiti Administrators workshop and etc. He was also the Head of Modules on Effective Communication and Intercultural Communication Skills for the 29th SEA Games Volunteer Training Program in which he and his team trained over 10,000 volunteers. He has headed grants provided by the Ministry of Higher Education Malaysia, Ministry of Sports and Youth Malaysia, UKM and Central Bank Malaysia and has been co-supervisors for research involving Ministry of Women and Family Affairs, UEM, Pintar Foundation and CIMB Bank.

She had also assisted UKM in providing the university strategic communication plan, involved in the university web development and enhancing the corporate publication quality specifically for the university branding.

With these experience locally and globally, Dr Yahya is recognised for her expertise in the areas of internationalization of higher education and corporate communication.

Her experience comes from having developed creative strategic solutions for local and multinational blue chip brands including Citibank, HSBC, Sony, Nokia, Colgate Palmolive, British American Tobacco, Ministry of Tourism Malaysia, Petronas, Telekom Malaysia, Astro, Gardenia, and Genting Simon.

Based in Kuala Lumpur, her advertising career has taken she through the doors of both international and local consultancies such as Dentsu, Young & Rubicam, Euro RSCG, Bates, M&C Saatchi, Batey, and Oxygen Advertising.

He was awarded the MPI-PETRONAS Special Jury Award for Leadership in Journalism by the Malaysian Press Institute in April 2019. Author of “I Hate Reading the Teleprompter: My 25 Years in Broadcasting”, Suhaimi Sulaiman is one of Malaysia’s top media personalities. With 30 years of experience as producer, broadcast journalist, anchorman and content strategist, Suhaimi practiced a hands-on approach in editorial leadership and newsroom management.

Suhaimi has also trained leaders of Start Ups in the ASEAN region on “dealing with the media” through his collaboration with the New Entrepreneurs Foundation.  Through this collaboration Suhaimi trained Start Up founders from Singapore, Myanmar, Philippines, Thailand, Indonesia and Malaysia.

Suhaimi, a member of the Institute of Public Relations Malaysia, is also a communication, media, crisis, leadership, branding and perception management trainer.  He regularly conducts media relations training for the Malaysian Press Institute. He attended the CNN Journalism Fellowship Management Session at CNN’s Headquarters in Atlanta, Georgia, USA in September 2014 and is a CNN Journalism Fellow.  He completed the Harvard Case Study Training on “Effective Strategies for Media Companies” in October 2009.

Mr. Miller has strong experience in various “listening” channels to effectively understand the needs of the customer, such as CSAT (Customer Satisfaction), NPS (Net Promoter Score), Social Media Channels and various other forms. He understands effectively harnessing the feedback is central to understanding the needs of the customer. Mr. Miller is also a strong advocate of actively engaging employees to ensure the long-term success of any customer-focused initiative. He has built several regional and global award-winning teams and conducted business in more than 35 countries

Prior to beginning his consulting work in 2008, Mr. Miller spent his corporate career focused on leading customer service & support operations, customer retention teams, quality management organisations and leadership development initiatives throughout the globe, with a primary focus on Asia, Middle East/North Africa and North America.

In his corporate career, Mr. Miller held the roles of Chief of Staff, Managing Director, Vice-President Global Service Delivery and Director of Global Operations; managing revenues to USD135MM and leading organisations ranging from 10 – 7,000+ people dispersed throughout the globe.

Mr. Miller has had the privilege to work with some excellent, customer-focused brands (either directly or as a vendor):

Technology : Gateway, Hewlett-Packard, various ISP’s, various software companies
Travel : Expedia, Orbitz, Wyndham Hotels, Etihad Airways, Agoda
Financial Services: Citibank, JP Morgan Chase, Experian Financial Services

In addition to quality experiences, Mr. Miller understands the need for profitable transformation having led global teams with P&L responsibility for publicly traded companies (NASDAQ).

Mr. Miller holds an M.B.A from Kellogg-Hong Kong University of Science & Technology (KHKUST), Hong Kong, China S.A.R. and a Bachelors Degree in Accounting, Business Administration & English from Augustana College, U.S.A.

Academic activities include lectures at many high education institutions as well
as participation and lectures at numerous international and Croatian academic
and professional conferences, seminars etc. Active in training of young
diplomats at the Diplomatic Academy of the MFA of Croatia and participants in
international peace operations. Recipient of many professional and other
recognitions as well as recognitions for lectures and participation at
international and Croatian events.

Peerapol Suriyachay worked with the EXXON Mobil as a Commercial analyst, responsible for Oil, Gas and chemical trading and commercial transaction of the company affiliates in Singapore. In addition to that he is now managing 25 years old family business which is the Restaurant in Nakhonphathom, Thailand. With a lot of challenges, his journeys would be beneficial to those incoming student who wish to join the UKM Exchange Programme as he has obtained so much from these programme that built up both entrepreneurial mindset as well as cultural responsiveness that helping him works easily in a big International corporation. To him, UKM is like a big mock up class room with diversity that will prepare students to step out confidently to the real challenging circumstance in the future.